AIRO version 2026/01
1. Identity of the company
The website www.airo.be is managed and published by Air Management BV, with registered office at Kortekeerstraat 11, 8980 Geluveld (Zonnebeke), Belgium.
Company number: BE 0539.874.680
The brand name Airo is owned by Air Management BV.
By placing an order, purchasing a voucher, or reserving a balloon flight, the customer declares to have taken note of these general terms and conditions and accepts them unconditionally.
2. Definitions
In these general terms and conditions, the following definitions apply:
3. Gift vouchers and value vouchers
3.1 Gift vouchers
A gift voucher entitles the holder to make a reservation for a balloon flight within a validity period of 2 years.
The voucher is only valid for the number of persons specified on it.
3.2 Value vouchers
A value voucher represents a monetary value that can be used as full or partial payment for a reservation. It also has a validity period of 2 years.
If the value of the reservation is higher than the value of the voucher, the difference must be paid. If the value voucher is higher than the reservation, the balance will not be refunded.
3.3 Validity
After the expiration of the validity date, the voucher automatically becomes void, unless Air Management BV expressly decides otherwise in writing.
4. Reservation
Reservations can only be made via www.airo.be.
When making a reservation, passengers may be asked to provide their weight. This information is necessary for safe flight planning.
Incorrect or deliberately false information may result in refusal of participation without the right to a refund.
5. Execution of the balloon flight
Balloon flights take place at sunrise or sunset.
Airo organizes shared flights from its fixed take-off locations, including:
Unless a private flight has been expressly booked.
A hot air balloon is an aircraft without a steering mechanism. The pilot solely determines the safe flight direction based on weather conditions. Therefore, no route, landing site, or destination can be guaranteed.
6. Weather conditions
The safety of passengers always has absolute priority.
Balloon flights are entirely dependent on weather conditions.
The pilot solely decides whether a balloon flight can take place safely.
If a balloon flight is postponed or canceled due to weather conditions, a new reservation can be made. Weather conditions that may lead to cancellation include:
A weather cancellation does not entitle to compensation or refund.
7. Cancellation by the customer
A reservation can be changed or canceled free of charge up to 48 hours before the scheduled balloon flight.
In case of cancellation less than 48 hours before the appointment, late arrival, or no-show, the reservation is forfeited and the used voucher is considered fully utilized.
8. Participation conditions
Passengers must:
The pilot may refuse a passenger if safety would be compromised.
A balloon flight is not recommended for persons:
In case of doubt, the participant is advised to consult a doctor in advance.
10. Minors
Minors may only participate under the supervision of a parent or legal representative, unless Air Management BV confirms otherwise in writing in advance.
The minimum body height is usually around 1.20 meters so that one can safely look over the edge of the basket.
11. Safety
The pilot has the final say on all safety decisions during the entire activity.
Every participant agrees to follow all instructions immediately.
If a passenger endangers their own safety or that of others, participation may be refused or terminated immediately without refund.
12. Liability
Air Management BV is solely liable within the limits of applicable Belgian law and the mandatory insurance for aviation activities.
Air Management BV is not liable for:
Valuable items are taken at one's own risk.
13. Photos and video material
During the balloon flight, photos or video footage may be taken.
These may be used for promotional purposes on the website and social media of Air Management, unless the participant expressly objects in advance.
14. Gift vouchers and refunds
Gift vouchers and value vouchers:
Loss or theft of a voucher does not automatically entitle one to a replacement.
15. Payment terms
All invoices are payable within 10 calendar days after the invoice date, unless the parties have agreed in writing to a different payment term.
In the event of total or partial non-payment of an invoice on the due date, default interest is due by operation of law and without prior notice, equal to the statutory interest rate increased by 2%.
Furthermore, the debtor is, by operation of law and without prior notice, liable for a flat-rate compensation amounting to 10% of the unpaid invoice amount, with a minimum of EUR 50.00, without prejudice to the creditor's right to claim compensation for actual damages incurred to the extent that they exceed the flat-rate compensation.
In the event of non-payment of one invoice on the due date, all outstanding, even non-due invoices become immediately payable, without prejudice to the creditor's right to suspend the performance of their obligations or to terminate the agreement in whole or in part in accordance with Book 5 of the Civil Code.
Payments will always first be applied to the owed costs, then to the overdue interest, and finally to the principal amount, regardless of any contrary notification from the debtor.
If any provision of this article is found to be wholly or partially void, unenforceable, or incompatible with mandatory Belgian law, the remainder of this article shall remain in effect and the relevant provision shall be deemed to be replaced by a valid provision that closely approximates its economic purpose.
16. Force majeure
Air Management BV cannot be held liable for delays or cancellations due to force majeure, including but not limited to:
17. Privacy
Personal data is processed in accordance with applicable privacy legislation and the GDPR.
More information can be found in the privacy statement at www.airo.be.
18. Applicable law
All agreements are exclusively governed by Belgian law.
Disputes fall under the jurisdiction of the courts of the judicial district where Air Management BV has its registered office, unless mandatory legal provisions provide otherwise.
Airo by Air Management BV
Kortekeerstraat 11
8980 Geluveld
Belgium
BE 0539 874 680
Made by KMO Design
